Customer Care

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  • Call Us

    Weekdays from 8AM-5PM CT

  • Write to Us

    FibraMent®by AWMCO
    11560 West 184th Place
    Orland Park, IL 60467

  • Check out our FAQs.

    The most common questions are answered here.

  • Warranty Information

    All FibraMent stones are backed by a 10-year warranty against defects in materials and workmanship.


    We accept Visa & MasterCard.

    All prices on are in U.S. Dollars.

    For international shipments, the buyer is responsible for any import duties, taxes, fees and brokerage charges.

    There is a $15 per stone fee for trimming a standard sized stone down to your desired size.

    7.75% sales tax will be applied to Illinois deliveries.

    All sales are final.

  • Shipping Information

    Shipping to the Contiguous United States:

    Prices shown on include FREE FedEx Ground Shipping to addresses within the contiguous United States. Orders generally ship from our factory within 1 – 3 business days after receipt of the order. Typical delivery is then 1 - 5 business days after leaving our factory. You will receive a confirmation email with tracking information on the day your order ships.

    If you require us to ship to a PO Box or if you request that we ship your order via U.S. Postal Service (whether it’s to a street address or a PO Box), there will be a $15 per carton fee. Please note that depending on order size, a shipment may contain multiple cartons.

    Click here for our Request a Quote Form if you need a price quote for shipping charges for delivery outside of the contiguous United States, or for next-day or second-day delivery.

  • Promotional Information

    Promotional codes can’t be applied to previously placed orders.

    Only valid on

    Not transferable or redeemable for cash or credit


    We will not sell, rent, trade, give, disclose or otherwise share any information regarding your order with any third parties except as necessary to process this order or if instructed to by a court of law.

    We use the information you supply to process your order.

    We will e-mail you a confirmation when your order is placed and when your order is shipped.

    We will also contact you if there are questions regarding your order.